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Thank you for your request.

Thank you for interest in the ARHUB next-gen security system. An email confirming your request has been sent. One of our advisors will contact you as soon as possible.
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FAQs about the warranty for ARHUB products in Europe




What is the duration of the limited hardware warranty?

For Europe, the limited hardware warranty is 2 years from the date of purchase.


How to submit request for the warranty?

Submit request with product name, serial number, date of purchase as well as describing the problem. To submit request use contact us form.


What will happen next?

Once request is received, one of our support team will contact you. We might ask you the following information:

  • Pictures of the product. We request for pictures on all cosmetic issues to help us better understand the issue and provide the best option for support.
  • Proof of purchase. You might be asked to forward us a copy of a valid receipt to validate the warranty. A valid receipt must be dated.


    • What is an RMA?

    Return Merchandose Authorisation (Replacement)


    RMA approval

    If your replacement is approved, you will receive an email confirmation of the approval. A second email will follow within three business days to confirm your replacement has been processed by our warehouse. This email normally includes a tracking number.


    Why do I need to send the defective item back?

    We request some units back for internal testing and for the purpose of improving our products. We will provide you with a prepaid shipping label which can be used to send the item back.


    Will the replacement product be the same as the defective product?

    We will replace a defective product at our sole discretion with either a new product or with a refurbished product of an equivalent or better functionality.
    Obsolete or discontinued products that are defective and under warranty will be replaced with the same product, if available. Otherwise, it will be replaced with a product of equivalent or better functionality.


    If the product was a gift, is it still covered under warranty?

    If the product was a gift, we recommend you ask the gift giver to either provide you with a copy of the receipt or, help you process the warranty claim on your behalf.


    Is my warranty valid if I move out of the country in which I purchased my product?

    No, your product’s warranty is only valid in the country in which you purchased your product.


    How long does it take for my RMA to be delivered?

    Depending on the country and exact location, it can take 1-10 business days to arrive once it has picked up the package from the warehouse.


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