1. Services ordered

The General Terms and Conditions of Sale and Services of the ARHUB Security System (end-user), defined below apply to all orders placed and all services ordered from Security Alarms & Co. SA or its certified installers (hereinafter the "Company"). The Company reserves the right to modify, add, or delete at any time certain elements of the General Conditions of Sale and Services. The general conditions of sale and applicable services are those, supplied by the Company to the end-user customer (hereinafter the “Customer”) at the date of installation of the ARHUB security system (hereinafter the “Product” or the “Products”), or at the date of service provided. All sales and services are subject to these general or special conditions which may appear on documents provided to the Customer, except under formal and specific dispensation of the Company. Placing an order for an installation or accepting maintenance services implies acceptance of the Company's terms and conditions of sale and service.

2. Price

All prices are in Swiss francs (CHF). Company reserves its right to revise prices without notice.

3. Sales and service

The Company sells Products to the Customer and provides the installation and repair services of the Products. During installation, its representative also shows the product functionalities and introduces you to the use of Products. The Company can be reached by phone on 041/818.68.80 or by email [email protected] to answer questions on the use of Products and services.

4. Responsibilities

The Client ensures that: the Product functions correctly, is serviced, and is not modified in contradiction with the user manual; the Internet and mobile connection to the ARHUB Platform, to private telephone numbers or to the central monitoring station is functioning correctly; Contact persons have been informed in advance of their contact person status and have received instructions on how to use the service.

The Company ensures that: the Products delivered as per the specifications of the order made; services are activated as per the Customer’s order.

5. Invoicing

Invoices are issued according to the offer accepted by the Customer. Due to possible variations in the cost of labor and raw materials, prices, as well as supply conditions, may be changed at any time without notice.

6. Payment terms

The invoice for the service contract is sent annually at the beginning of the contract period. The invoice amount shall be paid by the due date stated on the invoice. If no due date is given, the due date is ten (10) days from the date of invoicing.

7. Late payment

If the Customer has not paid his invoice on the due date and has not raised a written and justified objection to the invoice, he will be in default and the Company can interrupt the provision of all services and take other measures to prevent further damage. The Customer bears all costs that the Company incurs as a result of default in payment. In particular, the Customer is liable to the Company with default interest of 3.5% p.a. and a reminder fee of CHF 20.00 per reminder. In the event of collection by a third party, the Customer is also liable for the collection costs incurred.

8. Title transfer

The Company retains ownership of the Products sold and installed until payment in full of the invoice related to the order is made. However, the risks of the item are transferred to the Customer upon the installation of the Product.

9. Product warranty

The Products warranty is two (2) years from the date of purchase. Consumables and in particular wear parts are expressly excluded from the warranty.

10. Warranties and limitation of liability

The Customer is responsible for adequately insuring his home and property against damage, theft or loss. Under no circumstances can the customer assume any written or oral statements by the Company and its representatives that the use of the alarm system or the security service would make adequate insurance redundant. Unless otherwise stipulated and explicitly in this article, the Company is not responsible for any damage that the Customer may suffer under its General Conditions of Sale and Service. The Company is not liable for any damage caused, including events resulting from damage to or destruction of the home or property, such as, but not limited to, break-in, leakage or fire, and due to: (A) non-reception of alarm signals due to unavailability of the telecommunications infrastructure used for the transmission of signals as part of the security service; (B) the non-functioning of the alarm system and/or its services.

11. After sales service

The Company guarantees that the work is carried out correctly and that the spare parts are free from defects. The work and spare parts shall be checked by the Customer immediately. A complaint, if any, shall be submitted in writing within five (5) days. Hidden defects shall be reported immediately after their discovery.

12. Offers

Unless otherwise agreed, the validity of offers is one (1) month. Supplies and installation work are limited to only materials and work specified in the specification. The documents provided by the Company may not be copied, reproduced, communicated or used without the written permission of the Company.

13. Force Majeure

The Parties shall not be held responsible for a breach of one of the obligations imposed on them by the General Conditions of Sale and Services which would result from the occurrence of case of force majeure, such as strike events, lock -out, fire, storm, flood, damage to equipment, riots, war or embargo, to the Company or its suppliers and carriers. The present provision shall also apply if the impediments arise in the factory of our suppliers or during an already existing delay in delivery.

14. Disputes

If the Company does not exercise its rights at a given time in relation to one of the clauses herein, this shall not be interpreted as a waiver to later exercise its rights under that clause. Any dispute arising from the sale of Products and services, even those regarding claims for third-party contribution or a multitude of defendants, shall, in absence of an amiable settlement, be referred exclusively to the court in the region of the registered office of the Company in Switzerland. In any case, all disputes against the Company are limited to the amount equal to the purchase price of the Product or the price of the service of the related issued invoice. Swiss law shall be the only one applicable.

January 2021